FAQ
Frequently Asked Questions
Everything you need to know about WhatsApp Business API and WaSarthi.
What is WhatsApp Business API?
WhatsApp Business API is Meta's platform that lets businesses send and receive messages at scale, integrate with CRMs and other tools, and automate customer communication.
How is WhatsApp Business API different from the WhatsApp Business App?
The Business App is a free single-device app for small businesses. The Business API is built for scale — multiple agents, automation, integrations and analytics, accessed through a platform like WaSarthi.
Can multiple team members use one WhatsApp number?
Yes. WaSarthi's shared Team Inbox lets several agents manage conversations from the same WhatsApp number, with assignment and role-based access.
Can I send bulk WhatsApp messages?
Yes, using approved message templates and in line with WhatsApp/Meta's opt-in and messaging policies.
Can I automate WhatsApp replies?
Yes. The Automation Builder lets you create no-code workflows — welcome messages, follow-ups, reminders and more.
Can I use AI on WhatsApp?
Yes. WaSarthi's AI Agent can answer FAQs, qualify leads, recommend products, and hand off to a human agent when needed.
Can I connect my CRM?
Yes, WaSarthi supports integrations with popular CRMs such as HubSpot, Zoho and Salesforce, subject to your plan.
Can I connect Shopify or WooCommerce?
Yes. WaSarthi integrates with Shopify and WooCommerce for order updates, cart recovery and customer communication.
Can I connect Google Sheets?
Yes, Google Sheets is available as a data integration for syncing leads and contacts.
Does WaSarthi provide API and Webhooks?
Yes. A full REST API and webhooks are available on Business and Enterprise plans for custom integrations.
How does WhatsApp pricing work?
WhatsApp messaging is billed by Meta per conversation category (marketing, utility, authentication, service). WaSarthi's platform subscription is separate from these charges.
Are Meta charges separate from WaSarthi's price?
Yes. WaSarthi's subscription covers the platform. Meta's messaging charges are billed separately and may change according to Meta's current pricing.
Do I need a WhatsApp Business account?
You'll need a phone number to register on the WhatsApp Business Platform. Our onboarding team helps set this up.
Can I use my existing number?
In most cases yes, subject to the number meeting WhatsApp Business Platform requirements. Our team can confirm eligibility during onboarding.
Can I migrate from another WhatsApp API provider?
Yes, migration is supported. Our onboarding team will guide you through moving your number and history.
Is onboarding difficult?
No. Onboarding is guided step-by-step, and most businesses are set up within a few days.
Is coding required?
No. The inbox, broadcasting, automation builder and CRM are all no-code. Developers can additionally use the API for custom needs.
Can I have multiple agents?
Yes, the number of agents depends on your plan — from a couple on Starter to unlimited on Business and Enterprise.
Can I assign conversations to salespeople?
Yes, conversations can be manually or automatically assigned to specific team members based on rules you define.
Can I book a demo?
Absolutely — use the "Book a Free Demo" button anywhere on the site, or message us directly on WhatsApp.
See WaSarthi on a live call
A guided walkthrough of the team inbox, automation builder and AI agent — mapped to how your business actually handles customers.